Xiaomi Store Kenya (“we,” “us,” or “our”) operates the website www.xiaomi-store.co.ke (the “Website”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, make a purchase, or interact with our services, including sales, repairs, corporate sales, and installment payment plans.

1. Information We Collect

We collect information about you in various ways when you use our Website or services.

1.1 Personal Information

This is data that can be used to identify you, such as:

• Contact Information: Name, email address, phone number, and delivery address provided during purchases or inquiries.
• Payment Information: Mobile money (M-Pesa), debit/credit card details, or other payment details when making purchases.
• Account Information: Username, password, and other details provided when creating an account.
• Repair Information: Device details such as model, serial number, and repair history.
• Corporate Sales Information: Business name, tax details, and other data relevant for corporate clients.

1.2 Non-Personal Information

We may also collect information that does not directly identify you, including:

• Browsing Data: IP address, browser type, operating system, and pages visited.
• Usage Data: Products viewed, searches made, and time spent on the Website.
• Device Information: Device type, OS version, and unique identifiers.

1.3 Information from Third Parties

We may also receive your information from:

• Payment Processors: Transaction confirmations and related details.
• Analytics Tools (e.g., Google Analytics): Aggregated Website usage data.
• Social Media Platforms: Information shared through social login or interactions.

2. How We Collect Information

• Directly from You: When placing an order, contacting us by phone, email (info@xiaomi-store.co.ke), or visiting our shop at Bihi Towers, Moi Avenue, 5th Floor.
• Automatically: Through cookies, web beacons, and other tracking tools.
• From Third Parties: As explained above.

3. How We Use Your Information

Your data may be used for the following purposes:

• Order Processing: To process, confirm, and deliver your purchases.
• Customer Support: To respond to inquiries, repairs, and after-sales support.
• Marketing: To send promotions, offers, and newsletters (with the option to opt-out).
• Installment/Payment Plans: To assess eligibility and manage payment schedules.
• Website Improvement: To enhance user experience and optimize services.
• Legal Compliance: To meet tax, consumer protection, and regulatory obligations in Kenya.
• Fraud Prevention: To protect against unauthorized access or fraudulent transactions.

4. How We Share Your Information

We do not sell your personal data. However, we may share it with:

• Service Providers: Courier companies, payment processors, and IT providers who help us operate.
• Legal Authorities: When required by law or regulation.
• Business Transfers: If Xiaomi Store Kenya merges or is acquired, your data may be part of the transfer.
• With Your Consent: For marketing partnerships or collaborations.

5. Cookies & Tracking

We use cookies and related tools to:

• Remember your login details and preferences.
• Track Website usage for analytics.
• Provide personalized shopping experiences.

You can disable cookies via browser settings, but some Website features may not function properly.

6. Data Security

We use advanced safeguards such as:

• SSL encryption for secure transactions.
• Regular security audits.
• Restricted access to personal information.

While we take all reasonable precautions, no online system is 100% secure. Please protect your account credentials.

7. Your Rights & Choices

In accordance with Kenyan data protection laws, you may:

• Request access to the information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your data (subject to legal requirements).
• Opt-out of promotional emails/SMS.
• Request a copy of your data in portable format.

To exercise these rights, email us at info@xiaomi-store.co.ke or call +254 796 600 200.

8. Data Retention

We retain personal information only as long as necessary, including:

• To complete orders and provide services.
• To comply with tax/accounting requirements (up to 7 years).
• To resolve disputes or enforce agreements.

After retention periods, data is securely deleted or anonymized.

9. International Data Transfers

Some processing may occur outside Kenya (e.g., cloud services). In such cases, we ensure compliance with Kenyan data protection regulations and apply necessary safeguards.

10. Third-Party Links

Our Website may include links to external websites (e.g., payment gateways, social media). We are not responsible for their privacy practices. Please review their policies before sharing data.

11. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors. If collected, it will be deleted immediately.

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date. Please review periodically for updates.

13. Contact Us

For questions or privacy-related concerns, please contact us:

Shop Location: Xiaomi Store Kenya – Bihi Towers, Moi Avenue, 5th Floor
Call Us: +254 796 600 200
Email Us: info@xiaomi-store.co.ke