Shipping Policy – Xiaomi Official Store Kenya
Effective Date: December 4, 2024
Delivery Options
- We offer same-day delivery across Kenya for a flat rate of 800 KSH.
- Orders placed before 12:00 PM will be delivered on the same day.
- Orders placed after the cutoff time will be delivered the next business day.
Delivery Coverage
Our delivery service covers all regions in Kenya.
Order Processing
- Once your order is confirmed, we will notify you via SMS or call with the delivery details.
- Please ensure the provided delivery address and contact details are accurate to avoid delays.
Delivery Terms
- The flat delivery fee of 800 KSH is non-refundable once the order is dispatched.
- In rare cases of delays caused by unforeseen circumstances (e.g., weather, road conditions), we will inform you promptly.
Customer Support
We are available to assist you every day from 8:00 AM to 6:00 PM.
For any questions or assistance regarding your order or delivery, please contact us:
📞 +254 721 932646
Changes or Cancellations
- To modify or cancel an order, please contact us immediately at +254 721 932646.
- Changes or cancellations are subject to confirmation and must be made before the order is dispatched.