Welcome to Xiaomi Store Kenya (“we,” “us,” or “our”), operating the website www.xiaomi-store.co.ke (the “Website”) and our physical store located at Bihi Towers, 5th Floor, Moi Avenue, Nairobi, Kenya.

By accessing our Website, making a purchase, or using our services (including sales, repairs, corporate sales, or installment payment plans), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use our Website or services.

1. General Information

The information provided on our Website is for general informational purposes only. While we strive for accuracy, we are not responsible for errors, omissions, or results arising from reliance on this information. All information is provided “as is” without guarantees of completeness, accuracy, or timeliness.

2. Pricing

• All prices displayed online or in-store are exclusive of Value Added Tax (VAT) unless otherwise stated.
• Prices may change without notice due to supplier adjustments, currency fluctuations, or market conditions.
• Xiaomi Store Kenya reserves the right to adjust prices at its discretion.

3. Warranty Terms

Products purchased from Xiaomi Store Kenya are subject to the following warranty conditions:

• Manufacturer Warranty: Warranties are provided by the manufacturer unless stated otherwise. Repairs are handled by authorized service centers or official partners.
• Warranty Confirmation: Customers must confirm warranty coverage with our staff prior to purchase. Not all products come with warranties; some are sold “as is.”
• Return Policy: Faulty products may only be returned within 24 hours of purchase. Returns after this period or for non-faulty items will not be accepted.
• Warranty Limitations: Warranties exclude physical damage, water damage, screen breakage, or user-induced issues.
• No Refunds: Refunds are not provided for items under warranty. Defective products will be repaired or replaced per manufacturer policies.
• Warranty Registration: Customers are responsible for registering products with the manufacturer (if required).
• Accessories: Chargers, earphones, cases, and similar accessories do not carry warranties.
• Service Center Assistance: If you cannot access a manufacturer service center, we can facilitate submission on your behalf. Repair timelines typically range from 7–30 days, depending on the manufacturer.

4. Orders and Payments

• Orders must contain accurate and complete information.
• We reserve the right to refuse or cancel orders for reasons including product unavailability, pricing errors, or suspected fraud.
• Full payment is required at the time of purchase unless enrolled in our installment plan (“Lipa Polepole”), which is subject to separate terms.

5. Shipping and Delivery

• We aim to deliver products within agreed timelines; however, delivery times are estimates only.
• We are not liable for delays caused by third-party couriers or unforeseen events.
• Applicable shipping costs will be communicated during purchase.

6. Repairs

• Repairs may be subject to diagnostic fees.
• We are not responsible for data loss during repairs; customers should back up their devices beforehand.
• Repair timelines vary depending on the issue and spare parts availability.

7. Limitation of Liability

To the maximum extent permitted by Kenyan law, Xiaomi Store Kenya shall not be liable for:

• Direct, indirect, incidental, or consequential damages.
• Loss of profits, business opportunities, or data.
• Any liability exceeding the amount paid by the customer for the product or service in question.

8. Intellectual Property

All Website content—including text, graphics, images, logos, and designs—is the property of Xiaomi Store Kenya or its licensors and is protected under copyright and intellectual property laws.

No content may be copied, reproduced, or distributed without prior written consent.

9. Governing Law

These Terms are governed by the laws of the Republic of Kenya. Any disputes shall fall under the exclusive jurisdiction of the courts in Nairobi, Kenya.

10. Changes to These Terms

We may update or modify these Terms at any time without prior notice. Changes will take effect once posted on our Website, with the “Last Updated” date updated accordingly. Continued use of our services constitutes acceptance of updated Terms.

11. Contact Us

For inquiries, concerns, or complaints regarding these Terms, please contact us:

Shop Location:  Xiaomi Store Kenya – Bihi Towers, Moi Avenue, 5th Floor, Nairobi
Call Us: +254 796 600 200
Email Us: info@xiaomi-store.co.ke